Fast and friendly. Car was nice, overall great experience.
I loved my experience with Avis and the service. I will recommend Avis to all my friends and family.
Unfortunately, I didn't have a good experience with Avis at the New Castle Airport. First,I called to reserve a BMW for my daughter's prom. I called there three other times just to confirm the car because I didn't want any problems on that day. Customer service was polite . They confirmed the car will be coming from Philadelphia and it will be nice but couldn't tell me the color. The day of the prom I received the key to the car. All I can say is the car wasn't anything what I expected it to be. The BMW was small,old looking and plain. The BMW didn't look luxury like what they had on their website. My daughter ended up taking my car which looked a billion times better. Very disappointed with this rental place and with never go back there again.
We needed a car to get around town while our car was in the repair shop for the day and everything was so streamlined... from the reservation process on the website, to the quick, seamless rental car pickup which only took a few minutes. The car was clean and comfortable (almost brand new...only about 3,000 miles on it) and the rental agents were so professional and personable which made them a real pleasure to work with. We returned the car with the gas tank filled as requested and they just took the keys, printed out my receipt and wished me a nice rest of the day (all of which took about 2 minutes). We will definitely rent from AVIS and recommend AVIS to our friends and family in the future. Thank you for such a pleasant rental experience!!!
Very pissed off. After paying for rental online, they failed to inform me that I needed a major credit card (not Visa debit bank card) to pay $100 deposit once I went to pick up car causing me aggravations.
Avis Car Rental is a US Car Rental based in New Castle, Delaware. Avis Car Rental is located at 151 N Dupont Hwy, New Castle, DE 19720, USA.
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