On 6/24/17 I purchased a silky terrier from this establishment. I was told that the puppy was healthy and had all of his shots. The dog would not eat and barely drank I purchased the food from the pet shop that the dog supposedly had been eating. After having the dog for 2 days and him not eating or drinking or showing any active signs I called the owner Andy (whom was very nice) and explained the situation he immediately met me and picked up the puppy. On 7/2/17 I picked up the puppy he seemed to be better but by the evening the dog was nearly lifeless again. On 7/4/17 I spoke to Julie and told her yet again the dog was not eating or drinking. We met and although it was already discussed that I wanted a refund she came without my money. I was told that I could pick up my money on 7/6/17 when I got there she wrote me a check which was drawn off a bank out of Delaware I went to deposit the check only to be told that it couldn't be accepted because I was not filled out correctly. I immediately notified Julie of this and asked that she refund me in cash because I've already been inconvenienced a great deal by purchasing a sick dog and not to mention all of the food and accessories that I can't return. Of course she didn't and I had to pick up and deposit another check. She was very nonchalant to say the least and unapologetic for this entire ordeal. I'd never purchase anything from this store EVER!!!
Back to nature is by far the best pet store I have been to in the tri state area. I bring both of my dogs there regularly for grooming ( standard poodle & cocker spaniel ) and I have NEVER had a problem. Both of my dogs absolutely love coming there and are always so excited to go and excited after they leave. Whenever I need help with a question they are always on top of it and very knowledgeable about their products. I HIGHLY RECOMMEND coming here ! Always A happy face in there ! THANK YOU ANTHONY, JOHN, AND KELSEY FOR EVERYTHING YOU DO FOR MY BABY THEY LOVE COMING TO YOU GUYS !!!!!!!!!!!!
Do not, under any circumstances, have your dog groomed here. I wanted to try them out as an alternative to home grooming and PetSmart, but I regret taking my Banjo there. What they did to my poor baby's face is Horrible!! Now, I can admit to being a terrible home groomer, but even I have never left him looking like this. (Please added pics) He still has scraggly long hairs in his ears, the cut is not even over his entire body especially the legs and the hair was not trimmed from the pads of his feet. He looks like I gave him a haircut, not a professional dog groomer. I was waiting to see the groomer but Banjo was shaking and looked so terrible that I had to leave before I started crying. Once I got him to the car he shook himself out and hair went everywhere! I'm not a fan of the PetSmart grooming due to the chemicals, cost and all of the dogs that are there at any given time, but at least they never left him looking like this. Oh, and of course I paid full price for this terrible wack job. Stay far far away from here!!!
Wonderful people! Julie & Andy, the owners, are terrific. I have 4 dogs & I take them for grooming on a regular basis. I have also boarded my dogs with them at their home when I went on vacation. Their pup are raised with their children in a family environment. Their employees are knowledgeable about the products & pups they sell. Today I took my neighbors matted Maltese for a grooming consult with Anthony & Ashley. They told me to come back in 2 hours. I was glad they could fit Riley in their busy grooming schedule today. When I went to get Riley he was so darn cute! He is now once again a happy mat-free puppy! Anthony & Ashley did a wonderful job on the puppy. I recommend Back To Nature to anyone looking for a groomer or a puppy. Did I mention I bought 2 dogs from them? I am looking forward to getting another puppy from them in the fall. These puppies ARE NOT from puppy mills, but from trusted breeders with excellent reputations!
Back To Nature Pets Grooming is a US Pet Store based in New Castle, Delaware. Back To Nature Pets Grooming is located at 110 N Dupont Hwy, New Castle, DE 19720, USA.
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