What happened?
I have been a customer here for about 15 years. The deli cheese has always been so much cheaper here than any grocery store by at least $2 per pound! But, over the last few weeks, the texture and flavor of the deli sliced cheese has changed dramatically for the worse. It tastes like the processed type, rubbery .
Staff is extremely slow to respond especially at the self checkout counters. One person is only available to help customers there. Can barely find a person to help you look for things. Not too impressed with this bjs. Costco is a lot better in terms of staff, customer attentiveness and checkout is a lot faster. Food and selection much higher quality and changes frequently for a better food shopping experience.
Used express lane. All items were scanned but one apparently did not "take" & clerk did not check her screen to be sure all items showed up as scanned. And I didn't check the receipt (never do, but will in the future) Got to exit and then had to return to customer service to pay for the item that was missed. Took way more time than needed. I would have just left the unscanned item except it was needed that day.
Bj's wants a feedback from me! I'm BLASTING! We went to the store on Rt13 in Newcastle. My girlfriend & I went in together, she went to browse in the store I already found what I needed and went and paid for my items. $600.00 I spent,taken my items to my car & returned to front entrance. Older female says "Can I see your id card"! I thought nothing of it a showed it. Wait...WAIT. Nobody did that the first time & i told her i was just in and put items in my car. I am that one person who never complain, but ad I thought about it I got angry. I was stereotyped. No other customers were asked for I D. And I had already spent $600.00 in there. I'm gonna have to call customer service
Nice store. Most of the stuff kid in bulk. I would never use all if it. So I don't buy it unless someone is shopping with me and we share the cost. Its a clean store and close by. Would have given 5 stars but for most of the in bulk items. Lunchmeat is always a great price. And I will be renewing my membership.
Other than that,this store is above average.
Anyone else notice this?
Bj S Wholesale is a US Gas Station based in New Castle, Delaware. Bj S Wholesale is located at 124 Sunset Blvd, New Castle, DE 19720, USA.
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